FREQUENTLY ASKED QUESTIONS
DO YOU OFFER CUSTOMIZED PRODUCTS?
Whether you are looking for a unique furniture line, an interior design solution or are hoping to realise a dream piece of design for your project, we can bring your idea to life with a bespoke commission.
Every bespoke commission begins with your project; the room, the idea, or the challenge that has brought you to us. Together we explore the materials, the design and the craftsmanship that can bring the solution to life.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We only accept bank transfer following set payment terms.
WHAT IS YOUR RETURN POLICY?
Returns must be made in writing directly to Head Office within 7 days of delivery date quoting invoice number and reasons. No returns are acceptable without Euro Furniture prior approval and delivery instructions for transport. Shipping will be charged.
For any goods returned as ‘unsuitable’ there is a re-stocking charge of 15% plus shipping chargeable to customer
Please email us with details of the product prior to returning it.
DO YOU OFFER SHIPPING?
Shipping is not included in the cost of goods. On all orders freight will be charged on each invoice at a rate based on the location of the delivery address.
MINIMUM ORDER VALUE
For first time customers of Euro Furniture Group the minimum order value must be set. New customers will be placed on Proforma until such time that total orders invoiced is over agreed sum. Once customers have reached the agreed expenditure limit they will be placed automatically on 30 day net account providing they have completed a credit application form and have been approved by Euro Furniture Group.
HOW TO PLACE ORDERS
Submit your order via our web site
Call our customer service representative toll free 0044 742 9061 469
Email us at